This Refund Policy describes how McFly World Communications Private Limited handles fees, deposits, milestone billing, credits, suspensions, and payment disputes for professional services and related deliverables. It is intended to be read together with our Terms & conditions, privacy policy, and any executed master services agreement (MSA), statement of work (SOW), or order form. Where those instruments conflict with this page, the executed agreement controls.
Summary — how we bill and when money is returned
- Professional services are not “returnable goods.” Once capacity is reserved, work is performed, or milestones are delivered, fees are earned and are generally non-refundable, except where mandatory law requires otherwise or your signed contract expressly states a different rule.
- Deposits and advances secure calendar, people, and procurement. They are non-refundable if you cancel or delay without cause, or if you fail to meet dependencies we reasonably relied on — subject to your agreement.
- Invoices are payable on the terms printed on them. Late payment may trigger suspension of work, statutory or contractual interest, recovery costs, and withholding of deliverables until accounts are brought current.
- Third-party, licence, media, and cloud costs you approve are typically non-recoverable from us once committed, even if your project changes direction.
- Credits we grant as a commercial gesture (if any) are not cash, may expire, and apply only to future services on terms we specify in writing.
- Chargebacks and card disputes initiated without following our billing-escalation process may be treated as a material breach and may incur administrative and recovery fees where permitted.
- Card, UPI, netbanking, and other online payments are collected through our payment partner Razorpay. Settlement, receipts, and any gateway-led refunds follow this policy, your contract, and Razorpay’s / your bank’s rules and timelines.
1. Deposits & scheduling
We may require a non-refundable deposit, booking fee, or advance invoice before we commit senior staff, reserve calendar capacity, purchase licences on your behalf, or begin discovery. Deposits are applied to the engagement only as stated in your proposal or SOW and do not oblige us to begin work until cleared funds are received and any agreed prerequisites are met.
If you withdraw before kick-off, postpone without reasonable notice where the contract defines notice, or fail to provide access, assets, or approvals we reasonably require, the deposit may be forfeited in full or in part to cover planning time, opportunity cost, and allocated capacity we could not redeploy. No refund of deposit is implied by a verbal “hold” or informal calendar discussion unless confirmed in writing.
2. Milestones, acceptance & deemed approval
Fees are typically tied to documented milestones (for example: discovery sign-off, design approval, sprint completion, UAT handover, go-live). Each invoice reflects work performed, deliverables made available, or time expended in line with the acceptance process in your agreement.
Unless your contract says otherwise, if you do not provide written rejection with specific, good-faith defects within the acceptance window stated in the SOW (or, if none is stated, within ten (10) business days of our written request), deliverables may be treated as accepted (“deemed acceptance”). Silence, informal praise, partial use in production, or circulation to stakeholders may also be treated as acceptance where your agreement permits.
Acceptance is against the criteria in the SOW — not an open-ended subjective standard. Requests for visual or strategic rework that fall outside signed scope are addressed through change orders and additional fees, not as grounds for refund of fees already invoiced for completed milestones.
3. Refunds, credits & no “change of mind”
Except where mandatory applicable law requires a different outcome, fees for completed milestones, accepted or deemed-accepted deliverables, time already spent, or third-party costs already committed are not refundable. A decision to pause, cancel, or change strategy for internal reasons (“change of mind”) does not entitle you to repayment of fees for work we already performed or capacity we already allocated.
If we elect, solely at our discretion, to issue a credit note for commercial goodwill, it is not cash, is non-transferable, may expire, applies only to future services from McFly World Communications Private Limited, and may be revoked if you breach payment or conduct obligations. No cash refunds for services already rendered unless expressly agreed in a signed writing by an authorised representative of McFly World Communications Private Limited.
Where law mandates a refund in a specific consumer context, we comply with that law; this policy does not waive statutory rights where they cannot be waived — but B2B and custom professional services engagements are typically outside generic “cooling off” rules.
4. Third-party & pass-through costs
Licences, media spend, domains, SSL, hosting, fonts, stock imagery, plugins, APIs, cloud usage, advertising prepayments, or other items we procure or commit to on your instruction or for your benefit remain your financial responsibility once ordered, renewed, or non-cancellable by the supplier — even if the project pauses, ends, or changes.
We are not a bank or insurer for supplier policies. Refunds from vendors pass through to you only if and when we actually receive them and only net of our administrative time and any restocking or cancellation fees we incur, unless your SOW states a different pass-through mechanic.
5. Client termination & payment in full
If you terminate for convenience or otherwise end the engagement without a material uncured breach by McFly World Communications Private Limited (as defined in your contract), you remain liable for: (a) all fees and expenses for work completed through the effective date; (b) any non-cancellable commitments we entered with your written or implied approval; (c) any minimum fees, kill fees, or notice periods in the MSA/SOW; and (d) our reasonable wind-down and knowledge-transfer time if the contract provides for it.
There is no pro-rata refund of prepaid amounts except to the extent a written agreement explicitly says otherwise. We deliver work product for which you have paid in full in a reasonable format; source files, credentials, production access, or IP handover may be withheld until all undisputed amounts are received, where your contract allows.
6. Our suspension, termination & withholding deliverables
We may suspend services for material non-payment, repeated missed meetings without notice, abusive conduct toward staff, or serious breach of your obligations (including confidentiality or licence terms), after notice where your agreement requires it. During suspension, timelines pause and fees for committed resources or minimums may continue to accrue if the contract says so.
If we terminate for your breach, all amounts that were due or that become due on termination remain payable immediately. If we terminate without cause where the contract exceptionally permits it, refund or credit treatment is governed solely by that termination clause — not by this web page.
7. Invoices, late payment & right to suspend
Unless otherwise stated on the invoice or in your SOW, invoices are payable net of the term shown (for example, net 7 or net 30 from invoice date). Currency, taxes, and bank fees are your responsibility as stated on the invoice or in your agreement.
Late payments may incur interest and reasonable recovery costs where permitted by contract or law. You may not withhold payment of an undisputed invoice because of an unrelated disagreement, subjective dissatisfaction outside the defect process, or pending discussions about future work — unless your signed contract explicitly allows set-off in defined circumstances.
We may refuse to schedule further work, release milestones, or provide support until overdue balances are cleared. Reactivation after suspension may require payment of arrears plus a new deposit where we reasonably require security.
8. Payments via Razorpay (our payment gateway)
McFly World Communications Private Limited uses Razorpay (Razorpay Software Private Limited and its affiliates — “Razorpay”) as its primary payment gateway for many online transactions, including where you pay by card, UPI, netbanking, wallets, or other methods Razorpay supports. When you pay through Razorpay, you are also subject to Razorpay’s terms, privacy policy, and issuer/bank rules that apply between you, your bank or card network, and Razorpay.
Authorisation and settlement: A successful authorisation or “payment success” message from Razorpay means your payment instruction was accepted for processing; final settlement and charge posting may follow Razorpay’s and your bank’s timelines. We treat cleared gateway receipts as payment to McFly World Communications Private Limited on the basis described on your invoice or SOW.
Refunds through the gateway: Where we agree a refund is due under this policy and your executed agreement, we may process it via Razorpay to the original method where technically possible. You acknowledge that gateway and bank processing times are outside our control and that Razorpay or your bank may impose fees, limits, or failure cases (for example, expired cards or closed accounts) that affect how or when money is returned.
Card and payment data: Our team does not collect or store your full card credentials for standard gateway checkout; sensitive payment data is handled by Razorpay and its certified infrastructure in line with applicable standards. If we send you a Razorpay payment link or hosted checkout, use only official channels we provide.
Disputes: If a transaction is duplicated, failed, or disputed, contact hello@mcflyworld.com first with payment ID, invoice reference, and screenshots if helpful. Initiating a chargeback or bank dispute without that step is covered in Chargebacks, card disputes & withheld payments.
9. Scope changes & change orders
Any work outside the signed SOW — including extra rounds of creative, additional features, new integrations, expedited timelines, or expanded markets — requires a written change order with adjusted fees and dates. Verbal requests do not bind us until documented and approved.
If you reduce scope mid-engagement, fees already invoiced or earned for completed work are not automatically credited. Future fees may be adjusted only by mutual written agreement. We are not obliged to refund prior milestones because you later decide to descope.
10. Client delays, dependencies & standby time
Where delivery depends on your content, approvals, access, legal sign-off, or third parties you control, timeline slippage is your risk unless the SOW places specific obligations on us. We may invoice for time spent waiting, re-planning, or rework caused by late or incomplete inputs in line with your contract.
No refund arises simply because a project ran longer due to client-side delays, changes in your stakeholders, or internal approval chains — provided we remained available and used reasonable efforts as defined in the agreement.
11. Chargebacks, card disputes & withheld payments
If you pay by card, you agree not to initiate a chargeback for amounts that reflect delivered services or valid contractual fees without first contacting hello@mcflyworld.com and allowing a reasonable period to investigate. Improper chargebacks may incur administrative fees and may be treated as breach of payment terms, affecting ongoing and future engagements.
We reserve the right to challenge invalid disputes with evidence of delivery (milestones, emails, access logs, signed approvals). Nothing in this section limits remedies available to us under contract or law.
12. Retainers, minimums & unused capacity
Monthly or quarterly retainers secure a defined level of access and responsiveness. Unused hours or capacity in a period typically do not roll forward unless the SOW explicitly says they do — and rolled hours may expire as stated in writing.
Prepaid blocks and minimum spends are earned when purchased or when the period begins (as per your SOW), not when hours are fully consumed. No refund for “unused” retainer time except where the contract explicitly requires proration.
13. Warranty, fixes & why that is not a refund
If your agreement includes a defect warranty or hypercare window, we will address confirmed defects that fall within scope as defined there — typically by correction or re-performance, not by cash refund. Warranty remedies are your exclusive remedy for covered defects to the maximum extent permitted by your signed contract and applicable law.
SEO, advertising, and algorithmic platforms: we do not warrant specific rankings, traffic levels, or ROAS. Fees for strategy, implementation, and reporting are for professional effort, not guaranteed outcomes outside what is expressly written in your SOW.
14. Disputes & obligation to pay undisputed amounts
If you believe an invoice is incorrect, you must notify us promptly in writing with specific line-item objections. Undisputed portions remain due on schedule. We prefer escalation through named project sponsors and, where appropriate, mediation before litigation. Your MSA may specify arbitration, venue, governing law, or jurisdiction.
Ongoing work may be suspended during a good-faith dispute over a specific invoice, but you remain liable for work already delivered and for minimum fees or notice periods if the contract says so. This policy does not force arbitration or waive any right we have under your executed agreements.
15. Contact
Billing and refund questions: hello@mcflyworld.com — include company name, invoice numbers, and project reference. For new engagements, use Request a quote.